Eligibility:
1. Bachelor's Degree In Management Or Other Relevant Industry Field Is Preferred.
2. Proven Work Experience As A Team Leader Or Supervisor
3. In-depth Knowledge Of Performance Metrics
4. Excellent Communication And Leadership Skills
5. Organizational And Time-management Skills
6. Decision-making Skills
Responsibilities:
Team Discipline : A TL Must Ensure That His/her Team Follow All The Discipline Norms Mentioned In BBH Rule Book. Also A TL Must Himself Or Herself Abide By These Rules Without Any Failure.
Team Target : Team Leader Must Make An Effective Strategy To Achieve The Team Target. Thereafter, Must Keep Progress Of The Target Under Track. Necessary Amendments Must Be Also Made In The Strategy According To The Changing Situation.
Reports, Updates & Crosschecking : It Is Obligatory For A TL To Keep An Eye On The Executive’s Report, Query Updates, Activities On The Calls And Use Of ERP Software. Team Member’s Mails, Query Updates, Reports, Invoices & Margins, Software Updates Etc Must Be Crosschecked Precisely By TL. For Any Error In The Work, Team Leader Will Be Answerable. After Summing Up All The Details, TL Must Also Be Forward Their Team Report Timely And Accurately To The Senior Management.
Support & Group Discussion : Discussions Regarding Work And Knowledge Must Be Included In Team Meetings. During Discussions, Team Leaders Must Encourage The Team Members To Share Their Opinions.
Tackle Crises : It Is A Team Leader’s Responsibility To Tackle Low-sale Crises, Arguments Among Team Members, Hassles Created By Team’s Guests Etc.
Time Management : Team Leader Must Ensure That The Team Utilizes Its Time In A Productive Way Rather Than Wasting It On Unnecessary Activities. If An Executive Is Taking Too Much To Perform A Particular Task, TLs Must Look Upto That Too.
Product Knowledge : A Team Leader Is Expected To Have Good Product Knowledge About The Destinations, Current Affairs And All The Information Related To Office Work. All The Essential Details Must Be Also Shared With The Team Members And To Enhance Their Product Knowledge. To Test The Executive’s Knowledge, TLs Can Take Periodical Tests Too. For Freshers, It’s Vital That They Get Trained With The True Information. For Any Wrong Info Only The Team Leader Shall Be Responsible.
Motivation & Team Refreshments : If The Team Members Are Benefitting You, You Also Hold A Responsibility To Reward Them Back Too. So Keeping The Performance In Mind, Team Or A Particular Executive Should Be Appreciated And Rewarded.
Resources For The Team : It Is The Responsibility Of The Team Leader To Update The Concerned Authorities About Lacking Resources, Tools Or Any Other Additional Guidance Required For The Team.
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